Contact Us
This page tells you how to reach the editorial team at Best Casino Sites, what we can realistically help with, and — just as importantly — where to go when the answer has to come from a casino or a regulator instead of us. Most messages we receive relate to payouts: a withdrawal that has not arrived, a bonus balance that will not convert, a verification request that keeps bouncing back. We cannot move money or open accounts, but we can explain the rules that govern those situations and point you to the people who can act.
We are an independent research and comparison publisher covering US online casinos. We do not operate a casino, hold player funds, process deposits or withdrawals, or have access to any account you hold with an operator.
How to reach the editorial team
Use the contact form on this page. A working email address and a clear subject line get you a faster and more useful reply than anything else. If your message concerns a specific site, name it and tell us which state you were playing from — availability and terms differ enormously between jurisdictions, and an answer that ignores your state is worthless.
Helpful things to include, depending on what you are asking:
- Bonus questions — the exact offer headline, the date you claimed it, and the wagering requirement as shown in your account.
- Withdrawal questions — the payment method, the amount, the date you requested it, and any message the casino sent you.
- Corrections — the page URL, the sentence you believe is wrong, and a source we can check.
- Partnership or media enquiries — the company name, the sites involved, and what you are actually proposing.
Please do not send account numbers, full card details, Social Security numbers, passwords or copies of ID documents. We never need them, and no legitimate casino will ask you to send them through a third party either.
What we can help with, and what we can't
| We can | We can't |
|---|---|
| Explain how wagering requirements, max bonus bets, expiry dates and cashout caps work | Release a withdrawal, reverse a bet or credit a bonus |
| Explain KYC, source-of-funds checks and why withdrawal verification is requested | Access, view or alter your casino account |
| Point you to the right regulator or complaints route for your state | Act as an arbitrator or adjudicate a dispute |
| Correct or update information published on this site | Change an operator's terms, promotions or country availability |
| Explain how we rank and compare sites | Give legal, tax or financial advice |
Commercial disclosure before you read our comparisons
Best Casino Sites earns commission when a reader follows a link to an operator and registers. That revenue funds the research, and it does not buy placement. Editorial ratings, the order of our lists and the limitations we flag are decided by the editorial team alone. If a commercial partner has weak payout terms, we say so on the page. If you think a recommendation reads like an advert rather than an assessment, tell us through this page — that feedback is genuinely useful to us.
Questions about the sites we list
Readers often write in asking about a specific offer they have seen on our comparisons. A few notes on the ones we are asked about most, including their drawbacks, so you know what you are contacting us about.
Raging Bull
Our highest-rated listing at 10.0, and the one that generates the most bonus questions, largely because of the size of the headline number: 410% up to $10,000 plus 50 free spins. The relevant point for anyone emailing us about a payout is that a percentage match of that scale is almost always paired with substantial playthrough and a cap on how much of the bonus-derived balance can be withdrawn. Read the offer terms in your account before you deposit against it. Limitation: a very large match is not the same as a very large payout — the cashout conditions, not the percentage, decide what reaches your bank.
Magician Bet
Rated 9.9, and listed here because of an unusual structure: a 101% No Wagering offer. No-wagering bonuses matter for payout-focused readers because the balance is not locked behind a playthrough multiple, which removes the single biggest reason withdrawals get blocked. Limitation: no-wagering offers are typically smaller in absolute value than headline percentage matches, and other conditions — minimum deposit, eligible games, time limits — still apply. "No wagering" describes one term, not all of them.
Slots of Vegas
Rated 9.7, with a 375% bonus plus 50 free spins on Cash Chaser. The game-specific free spins are the detail worth checking: spins tied to a named title usually carry their own winnings cap and their own wagering treatment, separate from the deposit match. Limitation: restricting spins to one slot means you have no say in the RTP or volatility you are playing at, and free-spin winnings are frequently capped well below what the spins might theoretically return.
Uptown Aces
Also rated 9.7, with a 600% match for new players — the largest percentage on our list. The higher the multiplier, the more closely you should read the maximum bonus bet rule, since exceeding it is one of the most common reasons a casino voids winnings at the withdrawal stage. Limitation: large multipliers usually come with proportionally heavy playthrough, so the practical cost of clearing the bonus is high.
Other listings you may be writing about
| Site | Headline offer | Editorial rating |
|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins & 5 cards | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.1 |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 |
Ratings are our own editorial assessments, not customer review scores. All offers are as advertised by the operator and can change without notice; the operator's own terms page is always the authority.
Money questions we answer most often
Cost of entry, how you pay in and how you get paid out are the recurring themes in our inbox, so here is the general shape of it. Specifics vary by operator and by state, and you should confirm them in the cashier before committing funds.
- Minimum deposits — most sites set a floor, and it is often higher for a bonus-qualifying deposit than for an ordinary one. Depositing below the bonus threshold is a frequent and avoidable mistake.
- Deposit methods — debit cards are the most widely accepted; credit card acceptance varies by issuer and by state, and some card issuers decline gambling transactions outright or treat them as cash advances. ACH transfers and bank transfers are common, e-wallet availability differs between operators, and PayPal is supported only by some US-facing sites. Crypto appears on a minority of sites, including Bets.FM's bitcoin-denominated offer.
- Fees — many casinos advertise no fee on their side while your bank, card issuer or wallet provider applies one. Check both ends.
- Withdrawal timings — there is usually an internal review or pending period before funds are released, then the processing time of the method itself. E-wallets are typically quicker than bank transfers; card refunds and ACH usually land in a few business days once approved. Advertised speeds are operator claims, not results we have measured.
- Withdrawal limits — expect a minimum withdrawal amount, plus daily, weekly or monthly ceilings. Large jackpot wins are often paid in installments under these caps.
- Verification — KYC identity checks and, for larger sums, source-of-funds checks are standard and legally driven. Completing them before your first withdrawal request is the single most effective way to avoid a delay.
What these sites actually offer
If you are contacting us to ask what you can play, the categories break down roughly as follows. Slots dominate most libraries, from low-volatility titles that pay small and often to high-volatility games and progressive jackpots where the top prize builds across a network. Table games cover blackjack, roulette and baccarat in digital form, run by random number generators. Live dealer rooms stream a human croupier in real time and generally carry lower bonus-contribution rates, which matters if you are trying to clear wagering. Several listings here — Card Crush, Zumba Cards and Amazon Jackpots among them — use sweepstakes-style coin and card formats rather than conventional cash wagering, which changes both how you buy in and how redemptions work. Mobile play is standard across the category, through browsers and in some cases dedicated apps.
The adjacent products
Several operators we cover run more than a casino. BetUS, for example, is known for sportsbook betting alongside its casino product, and sports and casino balances are usually kept separate, with distinct bonuses, distinct wagering rules and distinct withdrawal handling. A casino bonus generally cannot be cleared on sports bets and vice versa. Poker rooms, racebooks and sweepstakes coin stores sit alongside casino sections on some sites too. If you contact us about a bonus, tell us which product it was attached to — the answer differs.
Eligibility, regulation and where complaints go
You must be at least 21 in most US jurisdictions to gamble online, and 18 in some — check your state's rule. Online casino gambling is regulated state by state, not federally: a handful of states license and regulate online casino play through their own gaming commissions, many permit sports betting only, and others permit neither. Federal law addresses matters such as interstate wire transmission and payment processing, but it is state regulators who license operators and handle player complaints. Sweepstakes and social casino models operate under a different legal theory again, and their legality is contested in several states.
An important distinction: a site accepting registrations from your state is not proof that it is authorized to serve players there. Before depositing, verify the operator's licensing directly and confirm it covers your location.
- Raise the issue with the casino's own support team in writing and keep the correspondence.
- Escalate through the operator's formal complaints procedure, which its terms must set out, and note any deadline it gives itself.
- If unresolved, take it to the licensing regulator named in the site's footer or terms. For a state-licensed operator, that is the state gaming commission or control board.
- Tell us what happened. We cannot arbitrate, but a documented pattern of payout problems affects how we write about a site.
If gambling has stopped being entertainment, support is available now, free and confidential, through the 988 Suicide & Crisis Lifeline and the National Council on Problem Gambling helpline at 1-800-GAMBLER. Our responsible gambling guidance covers self-exclusion, deposit and loss limits, and blocking software in more detail. Nothing on this site should be read as a way to make money or solve a financial problem.
How we assess the sites we list
Our ratings come from documentary research, not from play. We read published bonus terms line by line — wagering multiples, maximum bonus bets, expiry windows and cashout caps — and we check stated payment methods, withdrawal minimums and limits, licensing claims, game range and software providers, and the clarity of the complaints procedure. We verify what can be verified from operator and regulator sources, and we say plainly when something is an advertised claim we could not confirm independently. Findings on this page were reviewed on Sep 25, 2026 by Ethan Bennett. Terms change frequently, so treat the operator's current terms page as authoritative over ours.
Response times and what happens next
We read everything that arrives. Messages with a specific, answerable question get a reply first; generic requests for gambling tips or predictions do not get one, because there are no reliable answers to give. Requests to remove or soften a published criticism are logged and assessed on evidence alone. If you send us something that shows we got a fact wrong, we will correct the page and say that we did.
Before you write, it may be quicker to check who we are and how we work or the terms governing use of this site. Otherwise, send us the detail and we will take it from there.